1-day Engaging and involving patients, families and staff in learning from patient safety incidents (1)

1-day patient, families and staff involvement in learning from patient safety incidents ​ This course meets the  patient safety incident response standards 8.1 ​ Duration: One-day course ​ CPD hours: 6 Target audience:

• Lead investigators conducting patient safety incident investigations
• Executive and service lead for duty of candour
• Executive and service lead for patient safety
• Executive and service lead for the supporting response to patient safety incidents
• Investigators supporting patient safety incident investigations

Course description: ​ Training to support the development of  expertise involving patients, families, carers and staff when things go  wrong, in line with NHS guidance, based upon national and  internationally recognised good practice. To include the duty of candour  and ‘being open’ principles.   This course covers the end to end systems-based patient safety incident response based upon the new NHS PSIRF and includes: ​

• duty of candour regulations
• being open and apologising when things go wrong
• challenges/complexities associated with cases where there is more than one investigation
• effective communication, including dealing with conflict and difficult conversations
• effective  involvement of those affected by a patient safety incident throughout  the incident response process to ensure a thorough and richer  investigation
• sharing findings
• signposting and support: including loss, trauma and stress

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